May, 2005

If there are any topics you would like to see discussed in the future or if you have any comments, please contact me at JoeT@HighCaliber.com


Bullet Points

  • Getting Microsoft Excel Spreadsheets to Fit on a Page

    To squeeze a spreadsheet down so that it fits on fewer pieces of paper when it prints:

    1. Click File in horizontal menu bar at the top
    2. Select Print Preview from the dropdown menu
    3. Click the Setup button at the top
    4. In the Page Setup dialog box, use the Scaling features to control the printing adjustment. In particular, try the Fit to options especially when you only want to make minor adjustments.
    5. Make sure you can still read the pages after making these adjustments.

     

  • Google Suggest

    Google Suggest provides you with search suggestions as you type:

    http://www.google.com/webhp?complete=1

    Just type in a few letters of a particular search term and Google Suggest displays a listbox populated with words it thinks match. Note that JavaScript and cookies must be enabled in your browser for this to work. For more information about Google Suggest: http://labs.google.com/suggestfaq.html

     

  • Test Your Typing Speed

    Speedometer tests your typing speed and helps you improve:

    http://www.tuglet.com/URLMRecordsTheURLThing.asp?nID=149351&f=www.customtyping.com/speedometer.htm

     

  • Silencing The Desktop Cleanup Wizard

    By default, every 60 days the XP Desktop Cleanup Wizard pops up and offers to clean up your desktop. To shut this off:

    1. Right click an empty space on the desktop
    2. Click Properties
    3. Click the Desktop tab
    4. Click the Customize Desktop button.
    5. Uncheck the box labeled Run Desktop Cleanup Wizard

     

  • Applying A Selection's Style to Another in MS Word

    If some text has the style you want to apply to another section of a document, use the Format Painter tool:

    1. Select the text with the formatting you want to apply to another section
    2. Press [Ctrl] + [Shift] + [C] at the same time
    3. Select the new text to be formatted
    4. Press [Ctrl] + [Shift] + [V] to paste the new formatting into the selection.

     

  • Geographic Location of an IP Address

    IP addresses are used to uniquely identify every device connected to the Internet. There may be times (tracking down a spammer comes to mind) when you would like to know where, geographically, a device assigned an IP address is located. In these cases, this site should be helpful:

    http://www.geobytes.com/IpLocator.htm

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Your Corporate Website - Creating a Business Portal

A portal is a web site designed to collect and organize relatively large amounts of information relevant to your clients/industry or even for internal use. If your web site still resembles a printed brochure, and you would like it to be doing more for your business, read on.

Redesigning the Site

First, identify who you want to reach: Your employees and vendors, existing clients, potential clients, industry mavens, etc. Sites designed to assist internal personnel are generally called "Intranets." Sites designed to assist people and organizations outside your firm (like clients and vendors) are called "Extranets." Technology-wise, there isn't much difference between them. But site design and content-wise, there is a big difference.

Extranets

Here are some features that you might want to include on your site:

  • No plugins or downloads. Requiring people outside your organization to install seldom-used plugins or enable things like ActiveX which many system admin's see as a security risk is not realistic. (Using these technologies on an Intranet, on the other hand, might be Ok because you have some say in what users can/can't do with their computers.
  • Simple, clean site navigation. Actually, all web sites should strive for this but it is especially important for extranets. Your clients are not going to have the patience to wander around your site, trying to figure out whats there and how to access it.
  • Site Search. Think eBay and Amazon. Giving your clients and vendors the ability to search your site in Google-like fashion is almost a must. You may also want to consider making certain subsets of internal databases (order history, for example) available on your web site.
  • Communications. Having some mechanism that allows people outside your organization to communicate with people inside is a must. This can be done with something as simple as an email discussion list (listserv), a threaded discussion board, or even blogs.
  • Notifications. Allow your clients and vendors to sign up to receive email notifications when critical events occur. You might even consider having a monthly newsletter (like this one!) to allow you disseminate less time-critical information.
  • Self service. Portals can be a home for a variety of self-service applications, which allow users to help themselves.

Intranets

You should consider additional features for your Intranet, because these users typically stay connected for longer periods of time. These additional features include:

  1. Personalization. The ability for groups and individual users to customize the way that the information is displayed. Filtering content to the information that a group is interested in and being able to change the location of the information on the screen is considered an important way in which portals create a user-friendly experience.
  2. Knowledgebases. Providing a means for employees to share their collective knowledge to help customers is a great addition to an Intranet. This could be as simple as a well-organized repository of FAQ's (Frequently Asked Questions) to a more structured database containing detailed customer support information.
  3. Collaboration. Some portals provide tools that allow their employees to work together on projects more easily. This could be as simple as a bulletin board or it might be as complicated as a complete, interactive online conference room with shareable whiteboard, Voice Over IP (VOIP) and text chat.

Defining your business portal

When defining your portal, first make sure that you've identified a small number of projects or initiatives that will enable your target audience to benefit most from the portal. Develop a solid plan on how those problems will be solved with process revisions and automated support through the portal. Start small and build out from there as the return on your investment becomes more readily apparent. People can get hooked pretty quickly on a well-designed and implemented portal.

 

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